Overview
The following items explain the cancellation and refund conditions applicable to the e-pin script service.
Right to Refund
A full refund applies to cancellation requests made before installation begins. After installation starts, a proportional refund is made for the unused period.
Software Issues
When a technical issue is reported, the priority is to resolve the problem. If the issue cannot be resolved within a reasonable time, a fee refund is provided for the relevant period.
Custom Requests
For fully custom developments, a refund is made after deducting the actual labor cost. This approach aims to ensure that neither party is disadvantaged and that a fair process is maintained.
Application Process
Refund requests are received via email and responded to within a maximum of 5 business days. Approved refunds are transferred to your payment method as soon as possible.